Do you have questions for ProEnglish? Consult the list of FAQ below and check if you can have your question answered immediately. 

Why would I choose ProEnglish over a traditional school?

There are many reasons why ProEnglish outstands a traditional approach to the study of English. From the customized attention to the study plan of each student, to the vast diversification of specialties. Have a look at the table summing up all the advantages you would enjoy by trusting ProEnglish.


Why would I choose ProEnglish over another freelancer?

There are many freelancers popping up around the globe and offering English courses. This is true, but not many have achieved such a premier curriculum. Meet your English Master and request a free private consultation to evaluate the level of proficiency and the friendliness only ProEnglish delivers.


I have already a busy schedule. Won’t this just add more to my plate?

The beauty of ProEnglish is that aside of the pre-scheduled classes, there is room for flexibility; virtual lessons might be the right choice for you; they allow for maximum accommodation to your agenda. And, with a little investment in your tuition, you could achieve better qualification in your career, interact with a wider global community and fully enjoy your trips abroad, whether for business or leisure.


Do you offer any payment plan?

Yes, we offer installment plans designed around you. For our individual English Coaching services as well as our workshops and mini-group classes we offer flexible payment options. These may vary depending on the course of your choice.
In general, you can count on a two-installment plan: 50% of the fees should be wired in advance before Start Date of the course of your choice; two weeks after, a second installment with 50% of the remaining fees of the course is due.
For any installment plan you choose, payment must be done solely via bank wire transfer or Paypal.
For this specific topic, we invite you to contact us at: team@proenglish.ch. Together we will find the best option for your budget.


Do you offer a refund policy?

If you should cancel your registration before the registration deadline, you do not have to pay anything. However, if you cancel after the deadline, or simply do not show up for the course, you must pay the full course fee.
You may not cancel your registration by speaking to the course lecturer. All cancellations must be sent in writing (letter, fax, or email) to the Language Studio. Not paying the course fee does not count as a cancellation. Further information on general terms and conditions may be found here.


Can I re-schedule my in-person lessons?

If you have booked a personal session, you have the possibility to reschedule your class. See here for the complete modalities.

Have more questions?
Contact us and and we will promptly assist you.

This post is also available in: German